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About


If you have any questions, please do not hesitate to contact us. If you would like an immediate answer, you might be able to find the information you are looking for below:

Office hours: By appointment only. Monday to Friday 09h00 – 16h00. We are closed on Saturdays, Sundays and Public Holidays.

How it works:

We are a small diamond jewellery company. We stock loose / unset diamonds. All our designs (rings, earrings, pendants, bracelets etc.) are manufactured on order to suit your budget and requirements. The final price for an item will not only be determined by the size and quality of the diamond you choose but also by the metal we use for manufacturing the item. We manufacture in 9ct. Gold (white, yellow and rose), 18ct. Gold (white, yellow and rose) and Platinum. We will gladly quote on any design of your choice. We do not have a fixed pricelist – when requesting for a quotation please let us know what your budget is – we will gladly quote and try to accomodate your budget.

Product availability & Pricing

If you are interested in a diamond or piece of jewellery we have in stock, contact us in order for us to confirm availability. Sometimes with the volume of orders we receive, an item can go out of stock before we are able to post notification on the website. If this happens, we will notify you personally so we can help you find another item or manufacture the specific item for you. We manufacture most of our items on order and manufacturing normally takes two weeks. Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us. At Diamond Source we make every attempt to ensure that our online pricelist and cataloge is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Special orders

We want to help you find the perfect diamond. If you know what you are looking for and we do not have it in stock, contact us and request the exact diamond you want. Please contact us.

Fancy coloured diamonds

We can not guarantee stock, but we will do our best to try to source whatever you want.

View your diamond before it is set

If you prefer, you can view your diamond before it is set. Please do not hesitate to contact us to set up an appointment.
We can also take photos of the diamond by x 10 magnification and send you a copy of the certificate.

Payment methods:

For your convenience, we offer the following payment methods:

EFT / Internet Bank transfers: Arrange payment through your bank via the internet.
Telephone banking: Arrange payment through your bank via your telephone.
Cash: We do accept cash.
Credit Cards: Visa, MasterCard and Maestro cards are accepted. We also accept American Express and Diners.

Deliveries and insurance in South Africa

We offer secure delivery throughout South Africa via courier companies such as RAM. We fully insure each order all the way to you. That means that when your order is in transit to you, it is always risk-free. Quotations will be done separately for each individual order. Transport and delivery costs in South Africa are normally approx. R600.00 (incl.)

International shipments

We will ship orders internationally via priority mail, Ram hand-to-hand couriers or Brinks and will quote shipping and insurance charges on each individual order.

VAT

14% VAT is collected on orders shipped / delivered to addresses in South Africa. In the case of an international shipment VAT or Tax, duties, clearance etc. will be charged by customs of that particular country.

How do I order a diamond or jewellery piece?

If we do not have the item in stock please contact us. We will then be able to confirm price and availability of what you would like.

When do I have to pay?

When we receive your final order we send you a final “Quotation” with the total amount in ZAR. We then require a 50% deposit for manufacturing and the balance on completion before collection or before delivery. Manufacturing normally takes 10 – 14 working days. You can pay via one of the above methods. Penalties will be charged for any cancellation of any order.

When do I receive my order?

We will send your order as soon as we have received full payment or valid proof of payment. Deliveries takes approx. 24 – 48 hours to reach you anywhere in South Africa. International deliveries takes approx. three to six working days. *We do not send orders on Fridays or over weekends.

Return Policies:

All the diamonds we sell are certified. (All diamonds of 0.30ct. and bigger are certified.) The certificates are from various labs such as E.G.L South Africa, DIA South Africa, GIA, IDL or occasionally from HRD or IGI. For this reason there should not be a problem concerning size, colour, clarity or proportions. We will email or fax a copy of the certificate before you order the diamond on request. If for some reason the diamond and the certificate we sent does not match we will gladly refund the diamond purchased.

Warranty:

Diamond Source offers a full statutory warranty covering manufacturing and material defects for all products purchased from us. The warranty only covers damage that is not caused by accident or inappropriate use, wear, and tear.